Refund and cancellation policy

If you cancel before work starts, we refund any prepayment in full within 7 working days of your request.

Milestones that have not yet started are refunded. Finished and delivered milestones are not refundable.

You can cancel at any time. Cancellation takes effect at the end of the paid month, and we do not give refunds for partial months. You receive a full export of your data and your source code.

Digital products and licences are refundable within 7 days of purchase if they have not been activated or downloaded.

If you paid twice or paid by mistake, the full amount is refunded within 7 working days.

Bugs in delivered work are fixed free of charge for 30 days after launch.

Send your request by email, by phone, or through the client portal, and include your invoice number. Refunds go back to the card or account the payment came from, within 7 working days of approval.